Stolen phones (you can check whether the mobile phone is recorded on SPEX at this website: https://www.police.gov.sg/e-services/find-out/stolen-and-lost-property-index. In the event that the mobile phone is found to be reported lost or stolen, the seller’s particulars will be submitted to the police as required by the law.
In this situation, kindly visit our store at Bugis Junction #03-25 for a physical evaluation to determine if your device will still be eligible for the trade-in or otherwise.
We do offer free disposal assistance for our valuable customers at no cost. Simply send us the devices to Bugis Junction @ Level 3, Unit 25. (Digital Hospital) Our official recycler partner is Cimelia Resource Recovery.
The age, condition, and accessories included will affect the trade-in value of your items. Use our estimator at Evaluation to get an estimate for what your item may be worth. PC Dreams will evaluate your device and provide a competitive offer based on several factors, including age, condition, included accessories and current resale prices.
Our employees grade the condition and perform a functionality check. At a minimum, in order for us to accept a device it must turn on and function as a user would normally expect. There can’t be missing power supplies, and a battery powered device must run on its own battery. We assign a condition grade based upon our inspection:
Flawless. The device is fully functional with no technical problems and has no scratches, dents or dings. Shows signs of normal use.
Good. The device is fully functional with no technical problems, and only a few scratches due to normal use. If the device has a screen, there are no scratches or burned-out pixels. Moderate physical damage and fully functional.
Average. Significant physical damage or does not function properly.
Warn-out. There is an issue with the device so that the device is not eligible for trade-in, including but not limited to the following:
RECYCLE. Eligible device does not have any monetary value but will be collected and sent to a recycling partner that complies with the highest industry standards regarding the reuse, refurbishment or recycling of products as well as waste disposal generated from the recycling process.
If the device is not accepted for trade-in, we can responsibly recycle it. To learn more about our Recycling Program, see pcdreams.com/Recycle.
For Apple iPhone, iPad and iPod touch devices that use iOS 7 and above, you must disable the “Find My iPhone/iPad/iPod” function before the start of the trade-in transaction.
How to Turn Off “Find My iPhone/iPad/iPod”:
For Android 5.0 or newer, you must reset the device to factory settings before the start of the trade-in transaction.
While we welcome and value feedback from our customers, our trade-in values are fixed at the time of our evaluation based on the type of product traded in, its market value, and its condition. However, once the device is received and physically assessed our team will reach you to secure the final value of the product.
Please be advised that payment transaction will be temporarily on hold and our team will reach you to discuss and renegotiate the product value that we received. Should you decide to cancel the trade-in thereafter, there will be a surcharge of S$19 administration and return delivery fees.
You will receive an e-mail explaining why a different value was assigned. You have the choice of accepting the updated quote, or having the item returned to you at your cost.