1. What devices are eligible for the program? What do I need to bring down? Which countries do you provide trade in?

a. This trade-in program only accepts Samsung Tablets, Apple iPads.

b. Only purchase made from these authorized stores is eligible for trade-in.

  • All Samsung Experience Stores
  • All Super Stores
    • Courts
    • Harvey Norman
    • Best Denki
    • Gain City
    • Challenger
  • Selected Local Operator Stores

c. Items not Eligible.

  • TAMPERED DEVICES: Devices that are dismantled or heavily tampered with are NOT accepted.
  • TABLETS: Android 6.0 below/iPad 1 and iPad 2 are NO longer accept for trade-in.

To get the full estimated quote, tablets must come together with batteries. Adaptors and cables are encouraged to be included, but not essential. For tablets within a year old, the external box will also help in increasing the value of the item.

  • We provide trade in services locally in Singapore only.

2. How does PC Dreams arrive at the trade in value?

We have a complex formula behind to take into account factors stated in FAQ 3.

In addition, we have also researched thousands of data points and sellers in the market to arrive at our trade-in prices to ensure the competitiveness.
That being said, there are always cases of miscommunication of information from customers, human errors on our end, and the occasional need to refine our algorithms and formulas that could cause our quotation to be off the mark occasionally. We will usually have a second run-through on our quoted prices to ensure that the quotations are indeed accurate. We always welcome feedback if you feel that your device have been inaccurately assessed.

3. What are the factors that affect the value of my devices?

There are many factors that we use to determine the trade in value. We have listed some of these factors below:

For Tablets, factors that will affect value by a large extent:
1) External Condition – No one wants a dented or heavily worn out device.
2) Battery Condition –  Tablets are mobile devices that not used with direct power from adaptors. Batteries for many recent thin and light tablets are expensive and difficult to replace.
3) Unauthorized repairs – Devices that have been repaired by unauthorized channels can cause the device to be deficient in certain areas, such as water resistance.
4) Export units – Export units might be locked, or their OS might be localized and locked to the respective countries.
5) Screen condition – Devices with scratched screens or dead pixels will require, often costly, repair and replacement.
6) Other factors such as age, specifications, usage hours and functionality play a part as well.

TIPS: For tablets, there is typically a larger price depreciation after 6 months. If your purchased device is within 6 months, do remember to bring down your purchase invoice with complete box and accessories to get a higher price valuation.

4. How do I get my devices valuated? Can I do it without visiting your service centre?

YES! Just fill in the trade-in form. We will send you an estimated quotation within 24 hours! If you did not receive the quotation, please do remember to check your junk/spam folders.

5. Can I trade in a faulty device?

YES! Absolutely, as long as it is an eligible device. However, the value of faulty devices will be lower.

6. Which are the android / iOS Tablets that can fetch high prices?

Some of the models with good value are (Prices accurate as of 25th May 2019):

1) Tab S2 9.7” 2016 – $150-$180.

2) Tab S3 9.7” 2017 – $200-$300.

3) iPad Mini 4 – $170–$320

4) iPad Pro 9.7” – $300–$500

5) iPad Pro 12.9” – $400–$800

You might have one of the above models (purchased at a low price on a mobile contract) which you like to trade up.

7. What happens to the data of my device after I trade in? Do you ensure that all data is fully erased?

YES! All our traded in devices will have their data fully erased by our service arm, Digital Hospital. Digital Hospital is an ISO 9001:2015 certified entity for data processing equipment and processes. It is under our ISO process to ensure that all data are fully erased and unrecoverable for all traded in devices.
We only provide data erasure for Laptops, PCs, Smartphone and tablets.

Notwithstanding the above, it is your responsibility to backup and remove all data from your device, whether stored on the device internal storage, any SIM card or SD card inserted into a device, or otherwise accessible via the device, prior to handing over the device to us.

8. What will you do to my traded in device?

We have several channels to for these devices. Items with no commercial value will either be recycled or donated. We are currently working with Charities such as DOT (Daughters of Tomorrow) and also with ITE to help out students who need such devices. We will also erase your data for your device.
Items with commercial value will go through our full data erasure and refurbish cycle. These devices will eventually be sold as pre-owned items for reuse in markets locally and export to other countries such as Indonesia, Malaysia, Cambodia, Laos or Vietnam.

9. Where can I send my device do the trade in?

Our contact information can be found here.

10. Can I trade in multiple devices?

Each transaction is limited to one eligible trade-in device.

11. What do I have to bring to PC Dreams at Sim Lim square when I want to trade-in my eligible old device?

Please bring along

  • Email with Quotation ID
  • Proof of purchase (sales invoice)
  • New Galaxy Tab S5e or Tab S4
  • Eligible old device

12. Which Galaxy Tab products are valid for current promotion?

The current promotion is valid for purchases of Galaxy Tab S5e or Tab S4, from 25 May 2019 to 30 June 2019. This promotion is only applicable if you have an eligible old device, which you can check on the list on the homepage.

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