Restaurant POS System – Questions to Ask Before Purchasing a Restaurant POS System on the Internet
Purchasing a restaurant POS system on the internet can be a complex process due to the number of systems and options. This article will help you ask the rigt questions of the POS vendors. A lot depends on the experience of the restaurant owner with POS systems and the extent of service provided by the seller of the POS system. The following are a series of questions that should be asked to assure the potential restaurant POS system meets your particular needs.
1. What exactly is the monthly cost or cost per minute for technical support or licensing fees?
Many sellers charge a monthly licensing fee just use their software. It is not unusual to pay $360.00 per year or $200.00 per station per year even if you never use their tech support system. In these cases add about $1,500.00 to the advertised price to use the single terminal system for five years. If monthly licensing or tech support fees are not mentioned be sure to get the details as to licensing and tech support fees if any.
2. What happens af ter the technical support period ends?
Most companies provide and initial 3, 6 or 12 months free technical support.Find out what it costs after that. Do they have an additional warranty, a per call charge or a per minute charge? There are also companies that provide free technical support forever.
3. Is the software on a “Trial Period”?
The software in some systems runs only for a limited period of time. Then you must purchase the software and a yearly licensing which adds about $900.00 to the original advertised price. Then, in some cases, you pay a yearly licensing fee thereafter just to use the system. You really need to read the fine print.
4. What about software upgrades?
Find out what the cost, if any, for upgrades. More importantly, are you forced to accept and pay for software upgrades later.
5. Is the equipment really new, refurbished or used?
If the words “new, refurbished or used” do not describe the hardware then ask. If you don’t get a reply from the seller watch out. The latest buzz words are “Certified Pre Owned”. What is the warranty?
6. Is shipping/handling included in the advertised price?
This con be expensive. A system can weigh about 50 pounds and you could be across the country from the vendor.
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