iStudio iPhone Crack Screen Protection Plan Terms and Conditions


  • Unlimited repair within 2 years for cracked screen glass
  • Fast repair turnaround with ISO 9001:2015 certified processes
  • Book an appointment for 60 minutes on the spot* service!
  • High quality repairs with professional engineers and state of art equipment

Terms and conditions for unlimited replacements protection plan:

  1. This protection plan only covers cracked screen replacements for iPhone 5, 5c, 5s, 6, 6 Plus, 6s, 6s Plus, SE, 7 ,7 Plus, 8 and 8 Plus and iPhone X (new!) only. No other components are covered.
  2. Valid for 2 years from date of purchase.
  3. It is required that the customer register at the point of sale, with the salesperson as a witness. If for some reason this was not possible, please contact the retail outlet where you purchased the plan to request for exceptional registration.
  4. Warranty from manufacturer will be void after screen replacement, as per manufacturer’s terms and conditions.
  5. Unlimited number of claims are allowed. An excess will be payable by the customer based on the table below (inclusive of 7% GST). See Tablet below. 
  6. No claim period of 30 days from date of purchase and previous repair applies.
  7. This protection plan is only available to end consumers. It is not applicable to businesses, dealers, and any party other than individual persons.
  8. This protection plan covers the phone whose IMEI no. is registered, and the person whose details are registered, and is non-transferable.
  9. If the phone’s screen is tampered with, this protection plan will be void.
  10. Unlimited replacement is only valid if replaced screen can fit into the back casing / chassis. If the replaced screen cannot fit into the damaged casing / chassis, the screen is prone to cracking, and thus will not be covered under our unlimited replacement policy. In such cases, we will only administer a one time replacement unless the damaged casing / chassis is replaced.
  11. As part of our screen repair process, we will restore the water proofing of the phone to the best of our ability. However, certain conditions may prevent full water proofing, such as dented case, torn rubber gasket, etc.
  12. Original Warranty of the device (if any) will be voided once screen is replaced.
  13. *60 minutes on the spot repair is only valid provided all documents, invoices, service cards are available for immediate verification. Appointment has to be booked minimum one business day in advance.
  14. Replaced screen will be retain by Digital Hospital for auditing purposes. If return of replaced screen is required, unlimited cracked coverage plan will be voided
  15. Digital Hospital reserves the right to amend the terms and conditions of the protection plan at any time without prior notice.
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