Your garage door is the largest moving structural object in the average home. Here are some ways to make sure you are being taken care of truthfully and professionally.

Broken Springs

Always establish some kind of price point. Whether it is scheduled service or emergency service, if you don’t ask it can be double or triple of what it may typically be.

Springs come in many sizes, diameters, and lengths. So pricing out a spring is typically something that has to be done after it is measured and gauged. Most companies will not give you a price on the phone, more of an average of what they cost. Once you have chosen a company you’re comfortable with and scheduled service. Upon arrival make sure the pricing is within the average given to you. Springs are rated for cycles by the manufacturer, and you have a plus and minus on how long they will last. It is completely determined by the doors engineer on how high of a cycle spring they put on your door. Most door manufacturers are cost conscious and are in the range of 20.000 cycles.

This is where most service companies try and confuse you once they have arrived to your home. Here is the truth about high cycle springs. All springs are created equal, there is not a ounce of difference other than maybe the quality of steel being used in the making of it. And that is almost trivial. High cycle springs are simply a longer calibrated spring. The shorter a spring the harder it works. The longer a spring the less it has to work, hence longer spring life and a true high cycle spring.

Springs break because of their cycle limit, and sometimes it has to do with the condition of the door. A poorly maintained door can and will shorten the life of a spring.

Some door companies have the bad habit of trying to sell you parts you don’t need.

Inspect the parts with the service technician and use your best judgment on whether or not the parts need to be replaced. A good company will include in there service a lubrication of all moving parts and inspection of doors overall condition.

Requesting service for general door repair.

Do a visual inspection, typically with a door its size it is not hard to spot the reason the door is not working properly. Please be warned, there are a lot of videos on the internet that show you how to repair your door. What they don’t tell you are the hazards if the repair is not done properly or with the correct tools and material. We have firsthand seen the results of this, from missing fingers to even death. Always use a trade skilled technician to complete your service request.

When scheduling service always ask for complete service price. There are quite a few companies out there that will tell you on the phone that there service call is $. What they fail to tell you is that price does not include any labor. This is a classic competitive baiting switch to fool people into thinking there price is the lowest.

Unlike a car or truck there are not a lot of hidden or confusing names for parts on a garage door. Use your best judgment when discussing your service options with the technician. If something sounds confusing it’s probably because someone is trying to make it that way. Inspect the parts show to be bad and get pricing to repair before the start of work.

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