One of the great unsung heroes of the modern world is surely the emergency plumber. If you have ever really needed one, you know this to be true. These workers will come to your home or business in your hour of deepest need and fix the things you are lost without. So what makes a good emergency plumber then?
The first thing to know is that these folks can be very hard to find. A good service person is like a needle in the haystack, or so it sometimes seem. Average plumbers, those who install fixtures, are much more common. But the ones who come to fix up the horrifying messes that can be caused by faulty plumbing are almost heroic.
These people are heroes, believe it. They will clean up that mess in your bathroom and put things back in working order, and do it at all hours, as emergencies have no clocks. So here is the first trait to look for in your hired help. When are they available? If they are a twenty four hour operation, that is splendid. Remember, pipes freeze late at night when it gets really cold.
This around the clock availability leads to the second thing to look for in your rescue personnel. Are they available at all hours? Saying you are and actually picking up the telephone are two different matters. Do they offer at least two numbers, one for regular business hours and one for after hours? That is what you are looking for. And if they advertise dispatch vans, all the better for speedy replies.
Now, if you get a live person on the phone, and they are actually coming over to the house, try and get a good look at the truck as it pulls in. Is it clean and orderly? These are signs of a person who takes pride in their business. It is overflowing with tools and fixtures? There are no store runs for a washer at two-o-clock on a Sunday morning, so your help needs to be prepared. Go with the people in the nicest trucks, sounds crazy, but trust me!
Then, when they show up, the most important aspect comes in to play. Are they friendly and professional? Are they smiling even though it is so late and messy? Will they give you straight answers and straight quotes right away, and be willing to put it in writing for you? Honesty is truly the best policy, and a good contractor will always talk to you in a friendly and straightforward manner. If they do not, beware.
Mind you, they may be smiling because of what they are going to charge you for their services. The caveat here is that these folks will be expensive, and that could mean very expensive. Coming to your house or office at all hours to deal with overflowing toilets is not the best idea for a good time. You will be charged accordingly. Still, it will be worth it in the end, if they are good.
So what you are looking for is rather simple. You want a person who is available, and will actually show up ready to fix the problem at hand. They will charge you fairly and talk to you honestly. The cost of a good emergency plumber may be high, but for the good ones it is money well spent.
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